Use SJWaterHUB to pay your bill, track your water usage and manage your accounts — all in one spot.
And once your smart meter is installed:
We offer a variety of ways to pay your bill so that you can choose the most convenient option for you.
Use the new SJWaterHUB to check your usage and pay your bill – all in one easy-to-use portal!
You can pay your bill using your checking or savings account, credit card, Venmo, Apply Pay, Google Pay, PayPal, Pay by Text, and more.
Effective June 30, 2025, go to SJWaterHUB.com to pay your bill.
To learn more about the portal, go to sjwater.com/HUB.
Call our free automated payment service 24/7 at 1(877) 401-0085 and pay using your credit card or your checking or savings account. Please have the following information available:
CheckFreePay® is a convenient way to pay your water bill in-person with cash. It is the largest processor of walk-in bill payments in the United States with more than 20 locations in our community. Go to our new CheckFree page to find a location near you!
Want to drop off a payment for your water bill? We have a convenient drop box located right outside our 110 W. Taylor Street office in San Jose. Checks only, no cash payments.
Our call center can be reached between 8:00 a.m to 5:00 p.m. Monday-Friday. Call us at (408) 279-7900.
Please note our call center is closed from 1:00 PM to 3:00 PM on the second Friday of the month.
Office is closed for holidays (see list at right).
Our walk-in Customer Service Office is closed.
Mail payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045
Some of you may wonder why your bill payments are mailed to Pasadena, CA. We changed our remittance process about two years ago to achieve greater operational efficiencies. Our banking partner handles all the payments in Southern California.
For those customers who do not use online bill pay or auto pay, payments should be mailed to P.O. Box 7045, Pasadena, CA 91109-7045.
Our Customer Service office at 110 West Taylor Street is closed to the public. Please note that our friendly and knowledgeable Customer Service Advocates are available to assist you by phone or by email Monday through Friday during regular business hours.
Please note our call center is closed from 1:00 PM to 3:00 PM on the second Friday of the month.
| Dec 24, 2025 | Company Holiday |
| Dec 25, 2025 | Christmas Day |
| Jan 1, 2026 | New Year's Day |
| Jan 19, 2026 | Martin Luther King Jr. Day |
| Feb 16, 2026 | Presidents' Day |
| Mar 31, 2026 | Cesar Chavez Day |
| May 25, 2026 | Memorial Day |
| Jul 3, 2026 | Independence Day (observed) |
| Sep 7, 2026 | Labor Day |
| Oct 12, 2026 | Indigenous People’s Day |
| Nov 11, 2026 | Veterans' Day |
| Nov 26, 2026 | Thanksgiving Day |
| Nov 27, 2026 | Day after Thanksgiving |
| Dec 24, 2026 | Company Holiday |
| Dec 25, 2026 | Christmas Day |
Yes! Invoice Cloud is a proud partner of SJW. Paying your bill is fast, easy and secure. With the new SJWaterHUB, you will find familiar screens that provide you the same great service you have come to love. View Invoice Cloud Terms and conditions.
Invoice Cloud offers:
SJW has partnered with Promise, a technology company that specializes in providing affordable, flexible, and interest-free PromisePay payment plans to customers with past due water bills. If you have an existing payment plan with San Jose Water, it will be honored until its completion.
All new payment plans will be with PromisePay. Click HERE to create your payment plan today!