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Contact Us

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San Jose Water customer service employee smiling at the camera
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Customer Service

24 Hour Customer Service Phone
408-279-7900

Email
customer.service@sjwater.com

Mail Payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

More information on billing & payments

Report issues to the California Public Utilities Commission

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Main Office

San Jose Water
110 West Taylor St.
San Jose, CA 95110-2131
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Main Office Phone
(408) 279-7900

Please note our call center is closed from 1:00 PM to 3:00 PM on the second Friday of the month. 

Our office is closed to walk-in customers effective March 2020. 

For portable meter pickup, please go to Bascom location:
Purchasing Department
1251 S. Bascom Ave.
San Jose, CA 95128
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The office will be closed on the following holidays

September 7, 2026 Labor Day
October 12, 2026 Indigenous People’s Day
November 11, 2026 Veterans' Day
November 26, 2026 Thanksgiving Day
November 27, 2026 Day after Thanksgiving
December 24, 2026 Company Holiday
December 25, 2026 Christmas Day
January 1, 2027 New Year's Day
January 18, 2027 Presidents' Day
February 15, 2027 Martin Luther King Jr. Day
March 31, 2027 Farmworkers’ Day
May 31, 2027 Memorial Day
July 5, 2027 Independence Day
September 6, 2027 Labor Day
October 11, 2027 Indigenous Peoples’ Day
November 11, 2027 Veterans’ Day
November 25, 2027 Thanksgiving Day
November 26, 2027 Day after Thanksgiving
December 23, 2027 Company Holiday
December 24, 2027 Christmas Day
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Connect with us on social media

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Media Inquiries

For all media inquiries, please email liann.walborsky@sjwater.com.

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