Customer Assistance Program (CAP)

SJW’s Customer Assistance Program (CAP) provides a 15% discount on the total water bill for income eligible customers. To qualify, you must meet the following requirements:

• The SJW bill must be in your name or you must be a submetered tenant in a mobile home park.
• You may not be claimed as a dependent on another person’s tax return.
• You must reapply each time you move.
• You must notify SJW within 30 days if you become ineligible for WRAP.
• You must renew your eligibility every two years. 

Note: If you are not currently part of SJW's CAP program, but you are a PG&E rate assistance CARE participant, you must still submit a CAP application to receive the 15% discount. 

How Do I Submit a CAP Application?

SJW accepts CAP applications by mail (110 W. Taylor Street, San Jose, CA 95110) or email at customer.service@sjwater.com.

More Ways SJW Can Help

If you are the victim of a disaster declared by the state or federal government, there are many ways SJW can assist you. Learn more on our Disaster Relief page.

English Application

 

Spanish Application

 

Vietnamese Application

 

Chinese Application

 

Mobile Home Park Application

 

In addition to offering our Customer Assistance Program (CAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help.

1. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility payments. They will provide contact information, website URLs and phone numbers.
2. West Valley Community Services offers water bill assistance to the areas they cover. Call (408) 255-8033.
3. COVID-19 Rent and Utility Bill Relief. Call (833) 430-2122 or visit www.housing.ca.gov/covid_rr. Provides applications for help with rent, utility bills and more if you have been impacted financially by COVID-19.
4. St Vincent De Paul Society - Santa Clara County: call (408) 249-2853. The type of assistance will vary by church and location.
5. Sacred Heart Community Service & Valley Water help low-income households pay water bills. Visit sacredheartcs.org/utility-assistance or call 1-877-278-6455.