3” and Smaller Service Requests

SJW follows a certain procedure for owners and contractors wishing to install new, relocate or upsize water service for 3” and smaller services. The bullets below outline our process.

• The owner or applicant must submit a completed SJW Water Service Questionnaire along with a site and/or improvement plans and fire sprinkler calculations (if applicable) for the project.
  
  
• SJW sizes the service, determines backflow requirements, and sends a construction agreement to the applicant with a cover letter explaining the procedure necessary to process the service request for installation.  This takes approximately 2-3 weeks.
  
  
• Once the owner or applicant signs the agreements and pays for the service, the project is sent to the SJW Construction Department who will schedule a site visit, apply for an encroachment permit and schedule the installation.  This takes approximately 10 -12 weeks.

For questions, reach out to:

Mary Rivera
Senior Engineering Administrative Coordinator
Phone: (408) 279-7839
mary.rivera@sjwater.com

Lynda Martinez
Water Services Representative I
Phone: (408) 279-7884
lynda.martinez@sjwater.com