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    PromisePay Payment Plans / Water Bill Payment Help

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    Work With Us
    It takes a network of builders and contractors, vendors, community partners, engaged customers and more to help keep the water flowing.
    Builders & Contractors

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    Supplier Diversity

    More information on our diverse supplier program.

    Our Community Programs

    We support local educational, arts, and health and human services organizations.

    Who's Responsible for What?

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    Conservation

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    Explore Career Options

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  • Our Company
    Our Company
    San Jose Water is dedicated to being an integral part of and improving the communities we serve.
    Our Company Overview

    Learn more about San Jose Water.

    Corporate Responsibility

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    Infrastructure

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    Our Community Programs

    We support local educational, arts, and health and human services organizations.

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  • Customer Care
    Customer Care
    Helpful links for your bill, services, and support.
    Your Bill
    Billing & Payments

    Conveniently pay your bill online.

    PromisePay Payment Plans / Water Bill Payment Help

    Get help paying your water bill.

    How to Read Your Bill

    A guide to understanding your water bill.

    Tarriff Book

    Find all related Tariff, Table of Contents and Rules filings.

    Your Service
    Customer Care Overview

    Helpful information for customers – start here!

    Start, Stop or Transfer Service

    Forms for starting, stopping or changing your service.

    Rates & Regulations

    Learn more about your water rates and the regulatory process.

     
    Smart Meters

    Maps and information on our smart meter rollout.

    Water Quality

    Learn more about your water quality.

    Outage Updates

    Learn more
    News & Media

    News & Media
    Contact Us

    Contact Us
  • Work With Us
    Work With Us
    It takes a network of builders and contractors, vendors, community partners, engaged customers and more to help keep the water flowing.
    Builders & Contractors

    Detailed information for builders and contractors that can help you with your project.

    Supplier Diversity

    More information on our diverse supplier program.

    Our Community Programs

    We support local educational, arts, and health and human services organizations.

    Who's Responsible for What?

    An overview of what customers are responsible for in our network.

    Conservation

    Learn how you can help conserve water.

    Explore Career Options

    Learn more

    Careers
  • Our Company
    Our Company
    San Jose Water is dedicated to being an integral part of and improving the communities we serve.
    Our Company Overview

    Learn more about San Jose Water.

    Corporate Responsibility

    An overview of our responsibility to the communities we serve.

    Infrastructure

    More information on our latest projects and construction.

    News & Media

    The latest news and information from San Jose Water.

    Careers

    An overview of employee life and available positions at San Jose Water.

    Our Community Programs

    We support local educational, arts, and health and human services organizations.

    Contact Us

    Learn more

    Contact Us
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Understand Billing

Browse this section for information on how to read your bill, online billing, reading your meter, and billing concerns related to water use.

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Reading Your Meter
What's your meter telling you? Find out here.
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Billing Concerns & Water Use
Worried you're using too much water? See what you can do.
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Online Billing FAQs
Get more info on online billing, the fast and convenient way to view and pay bills online.
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How to Read Your Bill
See every part of your bill explained.
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